In many regions, customers still rely on assisted services to access banking whether due to connectivity, device limitations, or personal preference. At the same time, banks need to expand reach, reduce branch dependency, and serve remote or underbanked populations efficiently.
Rumango’s agency banking solution enables financial institutions to extend secure banking services through authorized agents, providing customers with local access while maintaining centralized control, visibility, and compliance across every assisted transaction.
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Get StartedAgency banking solution, built using iCust banking platform, supports assisted transactions through registered agents and merchants.It connects agents, customers, and core systems in real time, enabling services such as cash-in, cash-out, payments, account access, and service requests to be performed securely outside traditional branches.
Built with open APIs, modular services, and AI-enabled workflows, it integrates easily with core banking, identity services, and payment networks while allowing institutions to configure rules, limits, and controls centrally.
Banks can serve customers through agent networks across rural, remote, and high-traffic locations without opening new branches, enabling wider market penetration, improved accessibility, and meaningful financial inclusion while keeping infrastructure and operating costs under control.
All agent activities follow centrally defined workflows, limits, validations, and approval rules, ensuring consistent compliance, risk management, and operational control across every assisted transaction, regardless of location or volume.
Customers receive standardized services, receipts, confirmations, and service quality regardless of the agent or location, creating a predictable and trustworthy banking experience that strengthens customer confidence and long-term adoption.
Supports large numbers of agent-led transactions with stable performance and built-in scalability, allowing banks to grow their agent networks and transaction volumes without increasing system complexity or operational overhead.
Real-time reporting, alerts, and dashboards provide insight into agent activity, transaction patterns, exceptions, and potential risks, helping teams detect issues early and manage agent performance more effectively.
Agency banking becomes a controlled extension of branch operations into the field, enabling institutions to deliver branch-level services locally while reducing physical branch costs and improving service coverage.
Brings secure banking services to underbanked, rural, and remote communities through trusted local agents, enabling financial inclusion while maintaining institutional oversight and service quality.
Reduces dependency on physical branches and heavy infrastructure investments while increasing service availability, helping institutions grow reach in a cost-effective and sustainable way.
Role-based access, authentication, audit trails, and transaction monitoring protect both institutions and customers, ensuring transparency, accountability, and regulatory compliance across all assisted transactions.
Let’s help you extend banking access while maintaining security, control, and operational confidence
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